Terms & Conditions
1) Acceptance of Terms
By accessing or using the Skyroll website or mobile application (collectively, the “Services”) as a UK player, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any game- or promotion-specific rules published on the platform. These Terms form a legally binding agreement between you and Skyroll Casino. If you do not agree with any provision, you must stop using the Services immediately. Skyroll may update these Terms to reflect changes in UK law, regulatory requirements, or operational needs. The “Last Updated” date indicates the active version. Continued use of the Services after revisions constitutes acceptance of the updated Terms. Additional rules may apply to specific products; if conflicts arise, feature-specific terms take priority. You are responsible for reviewing updates to understand how they affect your rights under UK regulations.
a) Contract Formation
Your agreement with Skyroll is formed when you create an account or, if earlier, when you first access the Services. You confirm that you have read and understood these Terms and have the legal capacity to enter into this contract under UK law. If you use the Services on behalf of another person or organisation, you confirm that you have the authority to do so and accept responsibility for compliance. Skyroll may request proof of such authority. Failure to provide satisfactory evidence may result in account suspension or closure, forfeiture of bonuses obtained through misuse, and restrictions on future access.
b) Changes to Terms
Skyroll may amend these Terms by posting an updated version with a new “Last Updated” date. Where possible, material changes affecting UK users will be communicated via email or in-platform notices. If you disagree with revised Terms, you must stop using the Services and request account closure. Continued use after changes take effect constitutes acceptance. For regulatory purposes, Skyroll may retain historical versions to meet audit requirements. Some updates may take immediate effect where required by law or security conditions.
2) Eligibility and Restrictions
The Services are intended solely for individuals who are legally permitted to participate in online gaming within the United Kingdom. You are responsible for ensuring compliance with all UK gambling laws. Skyroll uses age verification and identity checks to confirm eligibility. Accounts created or used in breach of UK regulations may be suspended or closed, with bonuses or winnings voided in accordance with policy and applicable law. Skyroll may refuse access where required by licensing obligations.
a) Age Verification
Under UK law, you must be at least 18 years old to use the Services. During registration or later stages, Skyroll may request government-issued identification or supporting documents to verify your age and identity. Until verification is complete, certain features—particularly withdrawals—may be restricted. Providing false documents is strictly prohibited and may result in immediate account closure. Re-verification may be required after major account changes, unusual activity, or compliance triggers. Failure to cooperate may limit deposits, gameplay, or withdrawals.
b) Legal Compliance
You agree not to use VPNs, proxies, remote desktops, emulators, or similar tools to hide your UK location or bypass regulatory restrictions. If UK regulatory changes affect the legality of the Services, Skyroll may suspend or withdraw access without liability. You are responsible for complying with any UK tax obligations related to gambling winnings. Skyroll may share data with UK regulatory bodies, auditors, or payment partners to demonstrate legal compliance.
3) Account Registration and Security
To use the Services, you must register an account using accurate and up-to-date information. You are responsible for keeping login details confidential and for all activity under your account. Account sharing is prohibited. Skyroll recommends using strong passwords and enabling available security features. You must notify Skyroll immediately if you suspect unauthorised access. Accounts may be refused, suspended, or closed due to policy breaches, incomplete KYC, regulatory requirements, or security risks.
a) Single-Account Policy
Skyroll may enforce a one-account-per-person, household, IP address, or device policy, in line with UK gaming integrity standards. Duplicate accounts may be closed and associated winnings voided. If you believe an error occurred, you may submit documentation for review. Skyroll may impose temporary restrictions or merge accounts while investigating. Creating multiple accounts to exploit offers or avoid restrictions is considered a serious breach.
b) Security Measures
Skyroll uses encryption, device fingerprinting, fraud-prevention tools, and automated risk systems to protect UK users. By using the Services, you consent to these measures. If unusual behaviour is detected—such as rapid device switching, irregular payments, or login inconsistencies—Skyroll may temporarily lock your account. You may need to verify your identity or payment information to regain access.
4) Verification (KYC) and AML Controls
To comply with UK Gambling Commission standards, Skyroll conducts Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. You agree to provide accurate identification, proof of address, and proof of payment method ownership when requested. Additional checks may occur at any time. Account activity may be paused during reviews. Refusal to cooperate or providing false information may lead to account closure, bonus forfeiture, and reports to relevant authorities.
a) Source of Funds / Source of Wealth
Skyroll may request documentation detailing how your gambling funds were obtained—such as bank statements, payslips, or other financial records—as part of enhanced UK due diligence. Reviews are performed confidentially. If concerns remain—such as unexplained high-value transactions—Skyroll may freeze funds, apply limits, or close the account.
b) Sanctions and PEP Screening
Skyroll screens all UK users against international sanctions and political exposure lists. Potential matches may prompt additional checks. Access may be denied or restricted if legally required. All screening is handled securely and retained only to meet compliance duties.
5) Deposits, Withdrawals, and Payment Methods
UK players may fund accounts using payment methods listed in the cashier section. Minimums, maximums, fees, and processing times vary by method. You must use payment instruments registered in your own name. Skyroll may hold or reverse transactions for security or regulatory reasons. Withdrawals are typically processed back to the original method and may be subject to UK-specific rules and wagering requirements.
a) Chargebacks and Reversals
Initiating a chargeback without contacting Skyroll first may violate these Terms. Skyroll may suspend your account and recover related costs by deducting from available balances. Skyroll may share transaction data with payment providers to resolve disputes.
b) Withdrawal Processing
Skyroll aims to process withdrawals promptly; however, times vary based on verification status and payment method. Additional documentation may be required before funds are released. Unusual activity may delay payments. Withdrawals may be processed in line with UK regulatory and internal policies.
6) Bonuses, Promotions, and Loyalty
Skyroll may offer UK promotions such as welcome bonuses, reloads, free spins, cashback, tournaments, and VIP benefits. Each promotion has specific eligibility rules, wagering requirements, expiry dates, and game restrictions. Bonuses are non-transferable and may be limited by payment method. Abuse of bonuses—including multiple accounts or low-risk wagering—may result in forfeiture and sanctions.
a) Wagering and Game Weighting
Wagering requirements specify how many times bonus funds must be played before withdrawal. Game weighting varies: most slots count fully, while table games or video poker may contribute less or be excluded. Completing wagering does not guarantee profit.
b) Bonus Abuse and Irregular Play
Examples of prohibited conduct include multi-accounting, placing offsetting bets, altering stakes after large wins, or using minimal-risk strategies to clear wagering. Skyroll may void affected bonuses and winnings and impose promotional restrictions.
7) Game Rules, RNG, and Fair Play
All games used on the platform comply with UK fairness standards and rely on independently tested Random Number Generators (RNGs) where applicable. Game rules, paytables, and instructions are provided within each title. Interruptions due to maintenance or provider updates do not alter game outcomes. Skyroll may void bets affected by technical malfunction or policy breaches.
a) Malfunctions and Errors
If a malfunction or incorrect display occurs, affected bets may be voided and balances restored to the last valid state. “Malfunction voids all pays and plays” applies where appropriate. System logs override user screenshots. Attempting to exploit glitches may result in sanctions.
b) Collusion and Prohibited Conduct
Using bots, scripts, shared strategies, or colluding with others is strictly prohibited. Skyroll may seize funds linked to prohibited conduct, close accounts, and notify relevant UK authorities. Automated detection and manual reviews help identify suspicious behaviour.
8) Responsible Gaming and Player Tools
Skyroll is committed to UK responsible gaming standards and offers tools such as deposit limits, loss limits, time-outs, session reminders, and self-exclusion. Certain limits take effect immediately; others may require a cooldown period. If your behaviour suggests gambling-related harm, Skyroll may intervene by applying limits or suspending Services to protect your wellbeing.
a) Self-Exclusion
You may request time-limited or permanent self-exclusion at any time. During exclusion, you cannot log in, deposit, or play. Promotional messages will stop. Attempts to bypass exclusion—such as by creating a new account—will result in closure and voided bonuses or winnings.
b) Support Resources
Skyroll encourages UK players to seek support when needed. Links to organisations such as GamCare, GamStop, and the National Gambling Helpline are provided. Our trained support team can offer guidance and resources confidentially.
9) Intellectual Property Rights
All materials available on the Skyroll platform—including text, logos, graphics, images, audio, video, software, and trademarks—are the exclusive property of Skyroll Casino or its licensed partners. These materials are protected under UK copyright, trademark, and intellectual property laws. Users are granted a limited, personal, non-transferable licence to access the content solely for entertainment purposes. Any reproduction, modification, distribution, public display, or reverse engineering without permission is strictly prohibited and may result in account termination or legal action under UK law.
a) User-Generated Content
If you submit feedback, reviews, or other content to Skyroll, you grant us a perpetual, royalty-free, worldwide licence to use, reproduce, modify, translate, or publish such content for marketing, analytics, or service improvement. You confirm that your submissions do not infringe third-party rights, violate UK laws, or contain harmful or offensive material. Skyroll reserves the right to remove content that violates these standards or poses legal or reputational risks.
b) Third-Party Rights
Certain game titles, branding elements, and assets belong to external software providers. You may not copy or use these materials without the explicit permission of the rightful owner. Skyroll ensures all third-party providers comply with UK licensing and intellectual property regulations. Suspected infringements should be reported to customer support for investigation.
10) Suspension and Termination
Skyroll may suspend or terminate your account at its discretion for reasons including suspected fraud, policy violations, incomplete verification, prohibited activity, or regulatory requirements. During suspension, deposits, withdrawals, or gameplay may be restricted. You may request voluntary account closure at any time, provided the account is not under investigation and all balances are properly settled.
a) Grounds for Suspension
Accounts may be suspended if irregular activity is detected—such as unusual login patterns, suspected unauthorised access, chargebacks, or the use of automated tools. Suspensions are precautionary to protect both the player and the platform. Users will typically be notified via their registered UK email address with instructions for resolving the issue. Repeated or serious breaches may result in permanent closure and forfeiture of funds linked to prohibited conduct.
b) Consequences of Termination
Upon termination, all obligations incurred before closure remain valid. After verification, any remaining real-money balance (subject to UK regulations and compliance checks) will be returned to the original payment method unless withheld for legal or policy reasons. Bonuses and promotional benefits end immediately. Skyroll may refuse re-registration where termination resulted from serious violations.
11) Limitation of Liability
Skyroll provides its Services on an “as is” basis without warranties of any kind. To the maximum extent permitted under UK law, Skyroll and its affiliates are not liable for indirect, incidental, or consequential damages—including loss of profits, data, or business opportunities. Skyroll does not guarantee uninterrupted operation or compatibility with all devices. Some jurisdictions may not allow certain limitations, so exclusions may vary.
a) Service Interruptions
Temporary outages may occur due to maintenance, technical issues, or network disruptions. Skyroll is not responsible for losses related to disconnections, unstable internet connections, or device malfunctions. Bets placed before an interruption will be honoured based on system logs and provider rules. Reasonable efforts will be made to restore service promptly.
b) Third-Party Services
The platform may include links to external websites or services operated by third parties. Skyroll does not control and is not responsible for their content, policies, or security practices. Use of third-party services is at your own discretion and subject to their terms. You are encouraged to review privacy and security policies before interacting with external platforms.
12) Disclaimers and Force Majeure
Skyroll is not responsible for delays or failures caused by events outside its reasonable control, including natural disasters, war, civil unrest, regulatory changes, network failures, or force majeure events. Obligations affected by such events may be paused or adjusted without liability until normal operations resume.
a) Technical Limitations
Although Skyroll employs modern systems and redundancy measures, uninterrupted service cannot be guaranteed. Users are responsible for maintaining compatible devices, stable internet connections, and updated software. Skyroll is not liable for performance issues caused by outdated or unsupported equipment.
b) Regulatory Changes
If changes in UK law affect the legality of Services, Skyroll may suspend or withdraw access for affected users. Updated Terms will reflect regulatory changes. Where permitted, users will be allowed to withdraw remaining balances before service discontinuation.
13) Dispute Resolution and Governing Law
These Terms are governed by the laws of England and Wales, unless otherwise required by UK regulation. Any disputes arising from or relating to these Terms shall be resolved through negotiation, mediation, arbitration, or another legally recognised dispute mechanism. Users agree to attempt informal resolution through customer support before initiating formal procedures. Class actions or collective claims are not permitted unless required by law.
a) Arbitration Agreement
Where arbitration is legally permitted, disputes shall be resolved through binding arbitration conducted by a UK-recognised arbitration authority. Each party bears its own costs unless otherwise determined. Arbitration decisions are final and enforceable in UK courts. Proceedings remain confidential unless disclosure is required by law.
b) Informal Resolution
Users must first contact Skyroll support with detailed information about the issue. Skyroll will review and respond within a reasonable timeframe. Many disputes can be resolved informally, and this step is mandatory before escalation.
14) Modifications and Updates
Skyroll may modify these Terms & Conditions at any time. Updated versions will display a new “Last Updated” date. Major changes affecting UK players may be communicated through email or platform notifications. Continued use of the Services after updated Terms are published constitutes acceptance. Users are encouraged to review Terms regularly.
a) Communication of Changes
Where practical, Skyroll will notify users in advance of significant changes. Immediate updates may be required for compliance with UK law or urgent security reasons. Archived versions may be retained for regulatory and audit purposes. Users who disagree must request account closure.
b) Version Control
Each updated version replaces all previous Terms. Historical copies can be requested for compliance or dispute-resolution purposes. Transparent version control ensures UK players understand their contractual rights at all times.
15) Contact and Support
For questions relating to these Terms, your account, or any aspect of the Services, Skyroll’s support team is available 24/7. Our UK-trained representatives can assist with verification, payments, responsible gaming tools, and general inquiries. You may contact support via live chat, email, or through the mobile app.